Practice Information
Appointments
Dial 000 immediately for medical emergencies
New Patients, Visitors & Locals are welcome.
Phone ahead on 4948 0900 to make an appointment to see the Doctor of your choice.
Convenient Online Booking option available.
Walk in at any time without an appointment.
Please tell the receptionist if:
You need to see a Doctor urgently and we will try our best to get you in as soon as possible.
You think you may need a longer than normal appointment to discuss your medical care (15-mins or more).
You or your family have / think you may have an infectious illness. We may need to take some extra precautions for you, when you arrive at our Medical Centre.
Waiting Times
Emergencies will always be given priority, but we make every effort to see you on time… and appreciate our patients taking the same care. Sometimes the Doctors may run late due to:
Emergencies
An injured patient
A seriously ill patient
A patient that has unexpectedly required extra time
Our receptionists will attempt to advise you if there are any unforeseen delays. We appreciate your patience when this happens.
After Hours
Dial 000 immediately for medical emergencies
A doctor is always available on-call after hours for any medical issues you may have.
To access our after hours service, simply dial 4948 0900 and follow the recorded telephone instructions.
Home or Hotel Visits
We are happy to make visits to your home or hotel where appropriate, and try our best to have a Doctor attend to you in the quickest time possible.
Home / Hotel Visits are scheduled according to the doctor’s appointment availability.
As we do not have all the necessary medical equipment available at your home / hotel, we would prefer to treat you in our Medical Centre.
A Private Fee is charged based on the location of your consultation and how complex your medical problem is
Contacting your Doctor
We try to keep interruptions during consultations to a minimum as they can be very distracting to both the Doctor and patient.
Receptionists are not medical professionals and are restricted from discussing or disclosing your results or condition.
Most queries are best dealt with by consultation, so our general response to a medical inquiry over the phone, is to come in and see a Doctor.
Reminder System
We are committed to preventative healthcare, and may occasionally send you an offer of preventative services appropriate to your care.
If you do not wish to be part of this system, please tell your Doctor or the receptionists.
Prescription Requests
Please make an appointment to see a Doctor for your prescription needs, so that we can make sure we’re providing you with the most up-to-date medications and healthcare available.
Electronic Communication
All significant electronic contact is recorded in your personal health record. All electronic communication i.e. secure and encrypted emails, faxes or SMS correspondence is conducted with appropriate regard to the Australian Privacy Principles and the privacy and confidentiality of your personal and personal health information.
Follow up of Results
On rare occasions your Doctor may arrange for you to receive results over the phone. In these instances you must speak to a Doctor only (or a Nurse, if instructed).
Receptionists are not medical professionals and are restricted from discussing or disclosing your results or condition.
Continuity of Care
Many people do not realise that “shopping around” from medical centre to medical centre may be a disadvantage to you / your family’s health.
We prefer to be responsible for managing your healthcare, and as a result it is often necessary to organise follow up appointments so that we can monitor treatment appropriate to your care.
If you have visited other doctors in the past, it is easy for us to obtain your personal health records from the appropriate source. This way we can continue to give you the best medical attention possible.
If you would like your personal health records transferred, please see our receptionists for a Consent Form.
