Dial 000 immediately for medical emergencies
New Patients, Visitors & Locals are welcome.
Phone ahead on 4044 0444 to make an appointment to see the Doctor of your choice.
Use our online booking option.
Walk in at any time without an appointment.
Please tell the receptionist if:
You need to see a Doctor urgently and we will try our best to get you in as soon as possible.
You think you may need a longer than normal appointment to discuss your medical care (15-mins or more).
You or your family have / think you may have an infectious illness (we may need to take some extra precautions for you when you arrive at our Medical Centre).
Appointments are also available to see our Nurses for Cervical Screening / Pap Smears, Health Assessments, Wound Management, Team Care Arrangements, Care Plans etc. We have a variety of Interpreter services available including TIS phone and onsite interpreting and NRS onsite interpreting.
Emergencies will always be given priority, but we make every effort to see you on time… and we appreciate our patients taking the same care.
Sometimes the Doctors may run late due to:
An injured patient
A seriously ill patient
Or a patient that has unexpectedly required extra time
Our receptionists will attempt to advise you if there are any unforeseen delays. We appreciate your patience when this happens.
We have access to a wide range of Translators via telephone for all nationalities. If you or a family member require a Translator, we can organise this for you.
Japanese Translators are available on call from our other Cairns Practice. They can also attend Specialist and Hospital visits with you if required. Our “in house” translation service has no up-front costs, as long as you have a current insurance policy with a Japanese Insurer.
Dial 000 immediately for medical emergencies
ON CALL (After Hours) service available – after hours care supplied by our own on call number, by ringing 07 4044 0444 please follow the prompts and you will be directed to our GP on call.
If the after hours Doctor has recommended a follow up appointment, please contact us during regular opening hours, on 4044 0444, to make an appointment with your regular Doctor.
We are happy to make visits to your home or hotel where appropriate, and try out best to have a Doctor attend to you in the quickest time possible.
Home / Hotel visits are scheduled according to the Doctor’s appointment availability.
As we do not have all the necessary medical equipment available at your home / hotel, we would prefer to treat you in our Medical Centre.
A Private Fee is charged based on the location of your consultation and how complex the medical problem may be
We try to keep interruptions during a consultation to a minimum as they can be very distracting to both the Doctor and patient.
Receptionists are not medical professionals and are restricted from discussing and / or disclosing your results or medical condition.
Most queries are best dealt with by consultation, so our general response to a medical inquiry over the phone, is to come in and see a Doctor.
We are committed to preventative healthcare and occasionally we may send you offers of preventative health services appropriate to your care.
If you do not wish to be part of this system, please tell your Doctor or the receptionists
Please make an appointment to see a Doctor for your prescription needs, so that we can make sure we’re providing you with the most up-to-date medications and healthcare available.
All significant electronic contact is recorded in your personal health record. All electronic communication including secure and encrypted emails, faxes or SMS correspondence is conducted with appropriate regard to the Australian Privacy Principles and the privacy and confidentiality of your personal health information. Do not use email to contact us in an emergency or for urgent enquiries as you may have to wait for a response, please call the clinic directly.
On rare occasions your Doctor may arrange for you to receive results over the phone. In these instances, you must speak with the Doctor (or Nurse if instructed).
Receptionists are not medical professionals, and are restricted from discussing and / or disclosing your results or medical condition
Many people do not realise that “shopping around” from medical centre to medical centre may be a disadvantage to you / your family’s health.
We prefer to be responsible for managing your healthcare, and as a result it is often necessary to organise follow up appointments so that we can monitor treatment appropriate to your care.
If you have visited other Doctors in the past, it is easy for us to obtain your personal health records from the appropriate source. This way we can continue to give you the best medical attention possible.
If you would like your personal health records transferred, please ask our receptionists for a Consent Form